Oleksii Ryndin

I have three years of experience in the cryptocurrency field, specifically with cryptocurrency exchanges and closely related projects. My career has included various roles such as Customer Support Specialist, Head of Customer Support, Community Manager, and Email Marketer. The last two positions provided me with fundamental knowledge in marketing and broadened my horizons in this field. My passion and deep understanding of the cryptocurrency world have enabled me to effectively manage customer communications, ensure the security of transactions on exchanges, structure information, create successful ambassador programs, and launch large-scale email campaigns. I am seeking a team where I can contribute and fully grow, embracing new challenges and opportunities. In this resume, I will describe the skills and experience I have gained during my time in this industry.

I have been actively studying digital marketing tools for over a month and am highly motivated to continue developing in this field. Eager to apply my knowledge in practice and contribute to impactful marketing projects while continuously enhancing my skills.

Timeline

Feb 2024 - Present

Email-marketing - Ready to Fight

— Planning and creating strategies to achieve business goals — Segmenting the audience for personalized email campaigns — Writing email copy, selecting images, and creating compelling subject lines — Adapting content for different audience segments — Designing email templates — Ensuring email adaptability for different devices (desktop, mobile) — Working with email marketing platforms (SendPulse) — Tracking key metrics (open rates, click-through rates, conversions, unsubscribes) — Analyzing campaign effectiveness and preparing reports. — Improving performance based on analytics data. — Managing user subscriptions and unsubscriptions. — Cleaning and updating the email address database. — Growing the subscriber base by driving traffic to the project's website. — Minimizing spam complaints and improving email deliverability. — Ensuring compliance of email campaigns with laws

May 2023 - Present

Community manager - Ready to Fight

— Creating a reputation program — Communicating with bloggers — Coordination of work with designers, copywriters, translaters — Appointed project ambassadors and communicated with them — Prioritizing, evaluating, creating and distributing tasks — Hiring experts for the team — Experience with Tilda — Managing 24-man team — Moderation of Telegram Channels — Moderation of social networks — Engaging with the community — Developing training materials — Developing an advertising campaign strategy — Negotiating the terms of cooperation — Tracking project status and progress — Development of a user acquisition program on the Zealy platform — Verification of completed tasks in Zealy and Discord — Conflict management — Content idea generation — Creation of contests to engage the existing community in Telegram chats — Development of a user acquisition strategy for the project

Dec 2022 - May 2023

Head of Customer Support - Qmall.io

— Team management — AMA hosting — Experience with Asana — Processes automation and optimization — Communication with CEOs and COOs of projects — Managing 21-man team — Coaching new team members — Automating support processes via bots — Developing training materials — Prioritizing, evaluating, creating and distributing tasks — Processes automation and optimization — Regular evaluation and reports conduction — Communication with the technical department — Analyzing situations to identify and resolve customer issues — Was available 24/7 to solve critical situations — Coordination of work with designers, copywriters, translaters — Hiring experts for the team

Team Lead - Weway.io

— Leading a 10-member team — Hosting AMAs (Ask Me Anything sessions) — Streamlining and optimizing processes — Providing guidance and coaching to new team members — Implementing support process automation through bots — Creating training materials — Ensuring continuous process improvement and optimization — Conducting regular assessments and generating reports — Collaborating with the technical department — Analyzing and resolving customer issues — Prioritizing, evaluating, creating and distributing tasks — Solving KYC-related problems using the Sumsub platform — Available 24/7 to address critical situations — Coordinating work with designers, copywriters, and translators — Recruiting experts for the team — Dealt with payment issues

Nov 2021 - Dec 2022

Customer Support - Qmall.io

— Moderation of Telegram Channels — Helping users via online chat, tickets, email — Moderation of social networks — Experience with Zendesk — Experience with Trello — Understanding of KYC/AML — Problem solving skills — Conflict management — Social media posting (Telegram, Instagram, Facebook, Twitter) — Experience with CRM systems — Communication with the technical department — Working in high-pressure and multitasking environments — Analyzing situations to identify and resolve customer issues — Customer care

Customer Support - Qmall.io

— Social media moderation — High-pressure and multitasking environment handling — Problem-solving skills — CRM system experience — Communication with the technical department — Experience with Zendesk — Analyzing situations to identify and resolve customer issues — Online chat, ticket, and email user support — Social media management (Telegram, Instagram, Facebook, Twitter) — Conflict resolution — Experience with Trello

Education and Courses:

Kharkiv National University of Radio Electronics - Bachelor, Computer Engineering Kharkiv National University of Radio Electronics - Master, Specialized computer systems **Das Deutsche Sprachdiplom (DSD) -** German language at the B2 level (diploma confirmed)